Be Digital AI e.U. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workspace-scoped Customer Relationship Management (CRM) platform, including our messaging integrations.
1. Introduction
Be Digital AI e.U. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workspace-scoped CRM platform, including our messaging integrations.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, workspace details
- Contact & Customer Data: Names, phone numbers, email addresses, messaging handles (WhatsApp, Instagram, Facebook, TikTok)
- Conversation Data: Messages, attachments, and conversation history across integrated channels
- Business Data: Sales pipeline information, opportunities, custom fields, and automation rules
2.2 Information Collected Automatically
- Usage Data: Login times, features used, interactions with the platform
- Device Information: Device type, browser type, IP address
- Cookies: Authentication tokens and session data for security and functionality
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our CRM platform
- Process and manage multi-channel conversations (WhatsApp, Instagram, Facebook, TikTok)
- Enable AI-powered automation and intelligent responses
- Perform background jobs and scheduled tasks
- Provide real-time messaging and notifications
- Ensure security and detect fraud
- Comply with legal obligations
- Send service announcements and updates
4. Third-Party Integrations & Data Sharing
4.1 Meta Platforms (WhatsApp, Instagram, Facebook)
We integrate with Meta's messaging APIs to enable you to manage conversations across WhatsApp, Instagram, and Facebook. When you connect these channels, your conversation data is shared with Meta according to their terms. Meta's Privacy Policy governs their data handling: https://www.facebook.com/privacy/policy
4.2 TikTok Integration
We support TikTok messaging integration. Your TikTok conversation data is processed according to TikTok's Privacy Policy: https://www.tiktok.com/legal/page/us/privacy-policy
4.3 Other Service Providers
- Database & Storage: PostgreSQL database and DigitalOcean Spaces for file storage
- Email Services: SMTP providers for notifications
- Payment Processing: Stripe for payment processing (when applicable)
- Analytics & Monitoring: Service integrations for platform stability
5. AI-Powered Automation
Be Digital AI includes AI capabilities that may:
- Analyze conversation content to suggest responses
- Automate routine tasks based on triggers and conditions
- Process conversation data through AI models (Claude, OpenAI, Gemini, or other configured providers)
6. Data Security
We implement security measures including:
- JWT-based authentication with secure token storage
- End-to-end encryption for sensitive data
- Role-based access control (ADMIN, MEMBER)
- Rate limiting to prevent unauthorized access
- Regular security updates and monitoring
- Secure integration encryption for third-party tokens
7. Data Retention
- Active Data: Retained while your workspace is active
- Deleted Data: Conversations and messages can be deleted by workspace administrators
- Backups: May be retained for disaster recovery purposes
- Compliance: Data retained as required by law
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of certain data processing
- Data portability
9. Children's Privacy
Be Digital AI is not intended for users under 16 years old. We do not knowingly collect information from children under 16.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, which may have different privacy laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy inquiries or concerns:
- Office: office@be-digital.ai
- Support: support@be-digital.ai
- Address: Be Digital AI e.U., Pressgasse 24/18, 1040 Wien, Austria
Your privacy is important to us.